What is considered a direct threat in the context of service animals in the workplace?

A direct threat is a significant risk to the health or safety of others that cannot be eliminated or reduced to an acceptable level through reasonable accommodations. In the context of service animals, this means that the presence of the animal must pose a substantial risk of harm to other employees or the workplace environment. The determination of a direct threat must be based on an individualized assessment of the specific situation and not on general assumptions or stereotypes about service animals.