How should employers handle requests for emotional support animals (ESA)?

Employers should handle requests for emotional support animals by engaging in an interactive process with the employee. This involves discussing the employees’ needs, the role of the ESA, and any potential impacts on the workplace. Employers should consider whether allowing the ESA would be a reasonable accommodation and explore possible alternatives if necessary. It is important to document all discussions and decisions to ensure transparency and fairness. Employers should also be aware of any state or local laws that may provide additional protections for ESA’s.