What should employers do if a service animal causes repeated issues in the workplace?

If a service animal causes repeated issues in the workplace, employers should address the situation promptly and engage in an interactive process with the employee who uses the service animal. This may involve discussing the specific issues, exploring additional training or behavior modification for the animal, and considering alternative accommodations. If the issues cannot be resolved and the service animal poses a direct threat or causes significant disruption, the employer may need to exclude the animal from the workplace. It is important to document all discussions and decisions to ensure transparency and fairness.