What should employers do if a service animal’s behavior poses a direct threat?

If a service animal’s behavior poses a direct threat, the employer should address the issue promptly. This may involve discussing the behavior with the employee and exploring ways to mitigate the risk. Employers should consider whether additional training or behavior modification for the animal could resolve the issue. If the threat cannot be mitigated, the employer may need to exclude the animal from the workplace and work with the employee to find alternative accommodations.