How should employers assess whether a service animal poses a direct threat?

Employers should conduct an individualized assessment to determine whether a service animal poses a direct threat. This assessment should consider the nature, duration, and severity of the risk, the likelihood that the potential harm will occur, and whether reasonable accommodations can mitigate the risk. Employers should gather relevant information, such as the animal’s behavior, the specific tasks it performs, and any potential impacts on the workplace. It is important to engage in an interactive process with the employee to explore possible solutions.